Error message: 0x61000072 "Printer Failure"

[wearingredshoes]

Help! I am now homeschooling in the midst of Coronavirus and my printer out of nowhere stopped printing and giving me this error message. I have shut down, restarted, removed ink cartridges and reinstalled, and still getting error message. They are genuine HP ink (I use HP Instant Ink program) please help! Thanks so much 

[Kumar0307]

Hi @wearingredshoes

Welcome to the HP Support Community. I'd be happy to assist you. This error is not related to the ink cartridges. This could be a possible hardware issue with the printer.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Perform step 3 from this document.

Also, make sure there are no jams inside the printer and the print carriage is moving freely.

Refer to the steps mentioned in this document.

Hope this helps! Keep me posted. 

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