Error message - Cartridge cannot be used until printer is enrolled in HP Instant Ink

[BeckyK1]

I'm registered on the Instant Ink plan and they sent me a new ink, which I've put into the printer, but I keep getting the above message and when I do try and print it's a right mess.  I've checked and my printer says that all updates are up to date.

I only bought the printer a few weeks ago.  I can't believe the trouble I'm having simply trying to change an ink cartridge.

What does it want me to do?  

Thanks

[MathewT]

Hi @BeckyK1

Welcome to HP Forums! 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand you have some error message showing up on your Instant Ink subscribed printer.

Step 1: Make sure your printer is connected to the internet.

Connect the printer to your network with the Wireless Setup Wizard so the HP installer can find the printer during the installation.

1. From the home screen on the printer control panel, touch the Wireless icon

2. Touch the Setup icon.

3. Touch Wireless Setup Wizard.

   

4. Touch the name of your network in the list of available networks, and then touch OK.

   

5. If the list does not contain your network name, touch Enter New Network Name, and then follow the on-screen instructions to enter your network name.

6. If prompted, type the WEP or WPA key (network password), and then touch Done.

   A summary screen displays.

7. Touch OK to return to the home screen.

Step 2: Reset your Printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Let me know if this helps you fix the issue.

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Cheers