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‎05-31-2020 07:50 AM

HP Recommended

Dialogue window says "the printhead appears to be missing, not detected or installed incorrectly" Have never touched it. Subsequent window says" re-install print head, touch  Show me to be guided through printhead installation". Where is the show me facility??? 

1 person had the same question
1 REPLY 1

‎06-04-2020 04:43 PM

HP Recommended

@Nosila1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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