Error "The device was unable to be installed over the network

[Jackymac]

For some reason my printer stopped printing. I have uninstalled and reinstalled x 3 times and it still comes up with the same error.

The diagnostics results report from the printer says everything is ok.

When "connection options page comes up I select

- wireless

- next

Then it is "checking network enviroment"

- then select my model name which is listed

- next

Then it comes up with this error " The device was unable to be installed over the network"

I have shut down and rebooted the printer, computer and wireless network

Got no idea why this is happening and it's driving me crazy!!!

Any assistance would be greatly appreciated

I ended up printing what I needed via my mobile phone so it does print

[Jeet_singh · Accepted solution]

Hi @Jackymac,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues while installing the printer on your Windows 10 computer. Please try the steps mentioned below:

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640__Full_WebPack_1107.exe and install the software.
• Connect the USB cable only when prompted.

I hope this helps. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Jackymac]

Thank you

My printer is now working

Cheers

[Jeet_singh]

Hi @Jackymac,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[zw12]

I have been having exactly the same problem for the last 6 months.  I have downloaded, reintalled, rebooted 23 times in the last 6 months.  Thank you so much.  You solved the problem once and for all (hopefully).  I was at a point to permanently boycott HP until I found your solution.

I wonder if this is something unique to Envy 5643.  I'd rather not having the problem to start with.