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‎01-26-2020 09:54 AM

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (64-bit)

When I try to print wireless with our 6978 HP printer it tells me it's in an error state.  I have removed, unstalled, reloaded and done all of the things I can normally do to get a wireless device going.  Is there maybe a particular driver I need for my Acer Aspire E15?  The other laptops in our house don't have a problem... just me?  Help please!!!  Thanks, Lisa

1 REPLY 1

‎01-28-2020 04:20 PM

HP Recommended

@gunner191957 Greetings from the HP Community!

Please share a screenshot of the error code/message so we know exactly what needs to be done,

In the meantime, reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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