Re: Error won’t connect - HP Support Community

loubylou1 · ‎02-13-2026

I bought this printer secondhand and the man has taken off everything from his account but it’s showing this message. I don’t even know if the printer is connected or not.

Annoying me now:

Kuroi_Kenshi · ‎02-15-2026

Hi @loubylou1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP printer is showing the “Unable to register the printer to your account” error (OW_4XX_OWSWS0001). Let’s go through a few checks.

Restore Network Settings

On the printer control panel, open Setup or Settings.

Select Network Setup or Wireless Settings.

Choose Restore Network Settings.

Wait for the printer to restart wireless setup mode.

Note: This removes previous owner network information.

Reconnect the Printer to Wi-Fi

Open HP Smart on your computer or phone.

Select Add Printer or the plus icon.

Choose Set up a new printer.

Connect the printer to your Wi-Fi network when prompted.

Remove Previous Web Services Registration

From the printer control panel, open Settings.

Select Web Services or HP ePrint.

Turn Web Services Off.

Restart the printer.

Turn Web Services back On.

Note: This clears the previous account registration token.

Restore Factory Defaults

On the printer control panel, open Settings.

Select Printer Maintenance or Tools.

Select Restore or Restore Factory Defaults.

Confirm the reset and allow the printer to restart.

CAUTION: This removes all saved settings and accounts from the printer.

Add Printer to HP Smart Again

Open HP Smart.

Remove the printer from the app if it appears.

Select Add Printer.

Complete the printer registration when prompted.

Sign in with your HP account during setup.

Please refer to one of our previous posts that has assisted other customers with the same issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I'm an HP Employee.

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