Event code F0.02.05.10

[JusticeM]

This is a new printer.  Have setup WIFI and connected.  Immediately after connection, the above error occurs with green ok button, but nothing happens.  Please help.

[VikramTheGreat]

Hi @JusticeM,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! The Event Code F0.02.05.10 you're seeing on your new HP printer typically indicates a firmware-related issue, not a hardware fault. 

Recommended Steps to Resolve Event Code F0.02.05.10

1. Power Cycle the Printer

• Turn off the printer using the power button.
• Unplug it from the wall for 60 seconds.
• Plug it back in and turn it on.
• Check if the error clears and the printer reaches a “Ready” state.

2. Update the Printer Firmware

If the error persists:

• Visit the HP support page for your printer model.
• Download and install the latest firmware update using a USB or the HP Smart app.

3. Perform a Factory Reset

If the firmware update doesn’t resolve the issue:

• On the printer control panel, go to:
  • Menu > Tools > Maintenance > Restore Settings > Restore Factory Defaults
• Or access the Embedded Web Server (EWS) via your browser:
  • Navigate to the printer’s IP address > General > Restore Default Settings

⚠️ Note: A factory reset will remove all custom settings, including Wi-Fi and preferences.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support