Everytime a new management program is installed for my OfficeJet Pro 8720, OCR and settings are gone

[ScanMan64]

Everytime a new management program is installed for my OfficeJet Pro 8720, OCR and all settings are gone. Recently HP Smart was installed and all settings were gone and the same settings are not even possible to find anymore. On top of that OCR was lost and I am not able get it back. Should the new management program not be backwards compatible and keep old settings? Or, at least come with a warning that you will loose your settings. Anyone with a similar problem and a possible solution?

[sandytechy20 · Accepted solution]

@ScanMan64

Welcome to HP support community.

Did you uninstall the old driver from root level before installing the new driver?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Refer the steps mentioned in this HP document to update firmware:- Click here

I how that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.