Extremely Frustrated with HP Printer Purchase Experience – No Response or Resolution

[Gopal2025]

Dear HP Support Team,

I am writing this email out of sheer frustration and disappointment regarding my recent printer purchase through the official HP website.

I placed the order on 30th April 2025, with a clear commitment displayed at the time of purchase that the product would be delivered within 2 to 4 business days. However, the printer was only delivered on 14th May, a shocking 15 days later.

To make matters worse, upon setting up the printer, I discovered that the printer head was not working. Since this is a brand new unit, I immediately raised a support ticket with HP. The technical team confirmed it was a manufacturing defect, and an engineer visited my location to inspect it. After verifying the issue, he returned another day to seal the box and initiate a return process through Savex, from whom the printer was shipped.

Since then, it has been another 15 days, and I have been trying relentlessly to get in touch with either the Savex team or HP Support. No one has responded. No updates. No resolution.

This entire experience has been unacceptable—from the false delivery promise, to receiving a defective unit, to the total lack of after-sales support. Honestly, I deeply regret purchasing this printer and I will never recommend HP to anyone—friends, family, or colleagues—based on this experience.

I expect an immediate update and resolution. Please escalate this issue to the concerned team without any further delay.

[Garp_senchau]

Hey @Gopal2025,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm very sorry to hear about your experience, and I completely understand your frustration. Delays, receiving a defective product, and the lack of support are not acceptable, and I truly apologize for the inconvenience this has caused.

I’m escalating this issue right away, and the concerned team will get in touch with you shortly to provide an update and resolve the matter as soon as possible.

Please help us with the following details on a private message; we'll have our team connect with you shortly. 

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Best Time to reach:  

Thank you for your patience, and again, I’m sorry for the trouble you’ve faced.

Take care and have a good day. 

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Regards,