F4480 showing offline

[june0624]

I've tried everything to make my HP F4480 online.  Shows offline doesn't print from the computer. It does work when I copy and paste to word, it will then print. 

I've tried to download new software for the printer but to no avail. 

In setting, device, and printers the check mark is on the printer which I designated as my default printer.

Finally, when it does print it sounds as if it's printing on paper but the paper comes out blank.

Thanks,

Sam

[MKazi]

@june0624

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that you have an HP Deskjet F4480 All-in-One Printer and it appears offline. Also, when it prints a blank page while attempting to print. Not to worry, I'll be glad to assist you with this case.

To assist you with accurate information I would require more information regarding this: 

• Is the printer able to make a photocopy successfully? If yes then it indicates that the printer and ink cartridges are all fine. 
• When you copy and paste to word, that time, does the printer printer the actual document or does it push our a blank page?
• Did this issue start after software changes or updates on your computer?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please download and run the HP Print and Scan Doctor tool. This tool will fix any issues with the printer drivers:

• Make sure your printer is turned on and connected to the computer.

• Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

• On the Welcome screen, click Start to view a list of available printers.

• Select your printer in the list, and then click Next.

  If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

• Click either Fix Printing or Fix Scanning. If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

• Review the list of test results, and then resolve any issues found.

• If you see a checkmark, the printer passed the test.

• If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

• If you see an exclamation point, the test failed and required user action, but the step was skipped.

• If you see an X, follow the on-screen instructions to resolve the issue.

Once the HP Support Assistant finishes the work, you may attempt to print. If the printer prints well then you may stop the troubleshooting. However, if the issue persists then you may uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please try to print.

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂

[june0624]

My only problem now is that when I want to make a copy from my Gmail account and the print page comes on, it says the printer is offline but when I depress ctrl, shift, & print it does print.

Any way of avoiding this step?

Thank you,

Sam

[MKazi]

@june0624

You're most welcome. 🙂

Please ensure that the printer is set as the default printer in Windows:
 

Then follow the below steps:

1. Open Gmail in a browser on your computer.
2. Open the message. If it's collapsed in a conversation, click it to expand it.
3. Click the small triangle located to the right of the Reply arrow at the top of the message you want to print out.
4. Choose Print from the drop-down menu.
   
   
   

Hope this helps. Keep me posted.

Happy printing! 🙂