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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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FAX HP3830 printer FAX line does not coonect

HP Recommended
HP 3830 printer
Microsoft Windows 10 (64-bit)

I  was trying to fax a document using my HP3830 all in one printer, I followed the instructions then press send FAX, I hear touch-tone sounds dialing the number follows by intermittent beep sound like my printer it is trying to connect but after a while stops then page prints stating it could not connect.  I have confirmed the FAX number by using my cell phone calling the FAX number and hearing FAX signals. My printer is connected to the web by a DSL line and modem and software updated to the latest version. I was wondering do I need additional hardware to FAX with this printer. Thank you

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HP Recommended

@foxx74, Welcome to the HP Support Community!

 

Make sure you are using a 2-wire phone cable that came with the printer, connect one end to 1-line port at the back of the printer, and the other end to the telephone jack.

 

Kindly refer to this document to know how to setup fax. 

 

Run a fax test on the printer

Go to Fax > Setup > Tools > Run fax test.

 

You may try sending a fax to HP to test its functionality.

Refer to this document to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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