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‎08-23-2020 05:11 PM

HP Recommended
Product: HP PAVILION 500 PC SERIES
Operating System: Microsoft Windows 10 (64-bit)

I AM FIRST TIME SETTING UP MY HP 6500 PRINTER TO MY WINDOWS 10. I BOUGHT THE PRINTER SOME YEARS AGO AND HAD NEVER SET IT UP UNTILL TODAY. I SEE ON THE DISPLAY WINDOW OF PRINTER LIKE A BARCODE AND NOT SURE IF BROKEN OR IF THAT IS NORMAL . I CAN BARELY SEE THE MESSAGE BUT SOMETHING ABOUT IT SAYING IT IS MISSING SOMETHING. THAT IS FIRST ISSUE . THE SECOND ISSUE IS THAT PRINTER I GUESS IS TOO OLD FOR MY COMPUTER WINDOWS 10. SO I NEED A DRIVER? I TRIED TO INSTALL DISK INFO AND I TRIED TO DOWNLOAD A DRIVER BUT SAD TO SAY I DONT KNOW QUITE WHAT I AM DOING AND IT IS NOT WORKING. I ACTUALLY NEED SOMEONE TO WALK ME THRU IT TO SET UP IF POSSIABLE. AND TO FIX THAT BARCODE THAT APPEARS ON PRINTER DISPLAY WINDOW WITH MISSING WORDS. THANK YOU

1 REPLY 1

‎08-27-2020 05:46 AM

HP Recommended

@GOODKITTY123, Welcome to the HP Support Community!

 

The drivers for the printer to work on a Win 10 PC is available on the HP Support site. However, we will have to resolve the screen issue first.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Make sure all 4 ink cartridges are installed in the printer.

 

Check the printer screen if the display is proper. If its broken, this is a hardware issue with the printer. Still, you may use a USB cable to connect the printer and the computer to print.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Note: Connect the printer only when the software prompts.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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