Factory Reset DeskJet 2633 because of lost printer password

[NehmtMeineDaten]

Hi,

I recently bought a DeskJet Printer (2633). However, when trying to set it up using HP Smart on MacOS Ventura 13.2 (btw, not an option to select this as operating system for this question...), I get asked for a printer password. This happens every time I want to change printer settings like the language or Wifi settings. This password has nothing to do with the WIFI password of my access point, rather it is a password locking the printer for unauthorised access (i believe). However, since I bought this printer, I would like to configure it.

I see two options:

1. Retrieve this password somehow.
2. Factory reset the printer, so that I can set a new password.

Sadly, from my online research, I could not find out how to do either.

I am well aware that I can print with the current state using either USB or AirPrint, but I dont consider this a long term solution.

I'd be really thankful for any help.

[Rainbow23]

Hi @NehmtMeineDaten,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing setup issues with your HP DeskJet 2633 Printer.

Please follow the steps listed in the document below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NehmtMeineDaten]

Hi @Rainbow23,

thanks for your response and support. Sadly, this did not help.

My problem is the same that is also described in these Threads (https://h30434.www3.hp.com/t5/LaserJet-Printing/I-need-to-factory-reset-my-printer-that-has-admin-pa..., https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/How-to-reset-EWS-password/m...). I am trying to configure my printer, but the pre-owner set a password that I don't know.

When I connect via USB and try to configure the WIFI, I get this prompt (it is in German, please find a translation below).

Translation: Log in to the HP DeskJet 2600 series. A custom password has been set for your printer. Enter the password to access the printer's web interface.

---

In the related threads that I linked above, a solution was send via private DM...

I'd be glad If you could continue helping me with that!

[Rainbow23]

Hi @NehmtMeineDaten,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!