Factory reset HP Deskjet 3750 asks for custom set password

[Chris0372]

Hi, I wnt to do a factory reset but I am stucked at the point where I am asked for a password. I tried "admin" but it did not work. How can I reset the password that I can reset the printer?

[A_Gayathri]

Hi @Chris0372,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reset your HP DeskJet 3750 All-in-One Printer to factory settings and address the password issue, follow these steps:

Step 1: Reset Printer Settings

1. Turn off the printer: Disconnect the power cable and wait 30 seconds.
2. Access the reset menu:
   • Press and hold the Wi-Fi button and the Cancel button on the printer simultaneously.
   • While holding these buttons, reconnect the power cable and turn on the printer.
3. Wait for the reset process: The printer's lights may flash during this process. Release the buttons when they stop flashing.

Step 2: Default Password

1. If the printer is in Wi-Fi Direct mode, its default password is often printed on a sticker on the printer (e.g., inside the cartridge access door or on the back).
2. If no password works, the factory reset should remove any custom password and restore the default.

Step 3: Use HP Smart App HP printer setup (HP Smart app)

1. Open the HP Smart app on your computer or mobile device.
2. Connect to the printer via Wi-Fi Direct or through your network.
3. Check the printer’s settings in the app. You can update or reset the password under the Advanced Settings or Network Settings sections.

Step 4: Perform a Semi-Full Reset (if needed)

1. Access Reset Mode:
   • Unplug the printer without turning it off first.
   • Hold the Power button and reconnect the power cord simultaneously.
   • Release the Power button after the printer turns on.
2. Wait for the printer to reboot fully.

I hope this helps. 

Take care and have a good day.

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