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HP Recommended
HP Photosmart 6520 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

How do I factory reset my Photosmart 6520 WITHOUT the touch screen?  

 

My printer is displaying an "Ink Cartridge Access Door is Open" error even when the door is shut and unobstructed (I think the sensor may have broken).  I'd like to factory reset the printer before disposing of it, but I am unable to access any of the menus on the touchscreen. There is no way to dismiss the error or access the menu currently on the screen.  

 

 

1 REPLY 1
HP Recommended

@dfyjg5

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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