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Factory reset OfficeJet Pro 8610 without printhead?

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OfficeJet Pro 8610
Microsoft Windows 10 (64-bit)

The printhead on my OfficeJet Pro 8610 has died and I decided to buy a new printer instead of replacing the part. Before I throw away my current printer, I want to factory-reset it — but I have already thrown the printhead away and the printer won't stay on the control panel long enough for me to operate it. (It reverts to the Carriage Jam error screen.)


I don't want to throw away the printer with all my settings, including ePrint email address etc., stored in it. How can I reset it to factory settings without a printead present?

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Hi @MichaelCottrell,


I'd like to help!


We can perform factory defaults on the printer to erase the printer information.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link:

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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Here's the solution from Jay:


Let's perform a semi -full reset on the printer, the reset will restore the printer to default settings.


  • Press the Power button to turn the Printer On. 
  • Press BL, BL, BL, BL (Bottom left icon. The “return” icon which may not be highlighted. Look very closely to find it and tap on it 4 times) Buttons, in sequence. 
  • Touch Support Menu. 
  • Select Reset Menu and Touch OK. 
  • Select Semi-Full Reset and Touch OK. 
  •  Wait for the unit to Power Down/Turn Off.
  • Press the Power button to turn the Printer ON


And some observations from me:


  • You can use a flashlight to help locate the control panel's BL (Bottom Left) button ("Return" icon) when not illuminated; you'll see the symbol through the dark panel.
  • Unless you have changed the Sound Effects Volume from its default, you'll hear a click every time you successfully tap the BL button. This will really help.
  • The "Missing or failed printhead" screen will quickly pop up, interfering with your ability to perform the steps above. You'll need to be quick after you press the Okay onscreen button or control panel's Home TL button. Eventually, you'll get into the Support menu.
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