Failed software update

[plrjclark]

@sandytechy20

i see that you helped someone else with this problem but that you had to address it individually. I’d be grateful if you could help me with this problem. My printer decided to download updated firmware but the download failed so it just keeps cycling (for over a week now) thru the attempt and the failure. I can print something when it’s in between attempts but when I attempt another print job an hour later, I’m locked out with this failed download message. I’d be grateful for your help!

[Irfan_06]

Hi @plrjclark,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Request you follow the steps below to fix the issue.

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

- Update the printer firmware by clicking on the link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support