Failed to activate hp plus during my printer setup

[Hussein1234]

I have tried to activate hp plus with my new hp 2720e printer to redeem 6m ink , initially, it kept giving me failure to finish setup when it comes to hp plus activation step. then it did the setup but withput hp plus activation step. I have tried factory reset but remained the the same. Thanks.

[Nal_NR]

Hi @Hussein1234 

Welcome to the HP Support Community.

I'd like to help!

If you're encountering issues activating HP Plus and redeeming the 6-month free ink offer for your HP 2720e printer, here are some steps you can take to troubleshoot the problem:

1. Check Internet Connection:

   • Ensure that your printer is connected to the internet. A stable internet connection is essential for the activation process.

2. Verify HP Plus Eligibility:

   • Confirm that your HP 2720e printer is eligible for the HP Plus service and the 6-month free ink offer. You can find this information on the HP Plus promotional materials or the HP website.

3. Retry the Activation:

   • Retry the activation process. Sometimes, network glitches or temporary issues can cause activation failures.

4. Use HP Smart App:

   • Try using the HP Smart app to activate HP Plus. The app often provides a smoother experience and may offer additional troubleshooting steps.

5. Clear Browser Cache:

   • If you are activating HP Plus through a web browser, clear your browser cache and cookies. This can resolve issues related to cached data.

6. Check Firewall and Security Software:

   • Ensure that your firewall or security software is not blocking the activation process. Temporarily disable it and try activating HP Plus again.

If the issue persists, it's recommended to contact HP support for assistance. They can provide specific guidance based on the details of the error messages you're encountering.

Hope this helps! Keep me posted for further assistance.
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