Failed to install driver and software after de-install

[HCasM]

Hi, 

I have searched and tried a lot, but haven't found a solution that helped me out. After I got e new router, the printer had to recognize the new. I tried a ton of things on the printer and in the software. I didn't succeed. 

When installing the latest driver (after thoroughly de-install the previous one) after 65% or so the message is:

MSIExec command: /i C:\Users\HCM\AppData\Local\Temp\7zS791E\Setup\Core\SIPM_64\HpTcpMon64.msi" /qn

REBOOT=ReallySuppress

Path:

Return code:1612

After a lot of effort I got afraid that I might have messed up things in Windows, I couldn't install the printer at all. I did try to go to an earlier point in Windows. The printer worked after that, but still the new wireless network wasn't recognized.

BTW The only solution someone had was reinstalling Windows, I sure hope that's not the only way to solve my problem.

Please help.

[sandytechy20]

@HCasM

Welcome to HP support community.

Restore factory settings on the printer

1. On the product control panel, press the Setup button.

2. Use the arrows buttons to select the Service menu, and then press the OK button.

3. Use the arrows buttons to select the Restore Defaults item, and then press the OK button. The product automatically restarts.

Connect the printer to Wireless network

1. On the control panel, press the Setup button.

2. Use the arrow buttons to select Network Setup, and then press the OK button.

3. Use the arrow buttons to select TCP/IP Config, and then press the OK button.

4. Use the arrow buttons to select Automatic, and then press the OK button. It may take several minutes before the automatic IP address is ready for use.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download full feature driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HCasM]

Hi,

thanks for the help so far. I did the things you suggested, although the printer has a bit different menu on board.

Unfortunately, the problem remains the same.

What's next?

[sandytechy20]

@HCasM

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HCasM]

Hi Sandy,

Your help is very welkom. Unforunately your instructions in steps don’t match what happens when I follow them up.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

1, 2 and 3 worked almost as predicted

4: there is not the possibility for chosing a country in this page (see inserted screensjot). Possibly the bottom choice is what you ment (it says: more support options), but the opened list next to that has no choice for a web-form as far as I can establish.

Please help me a little bit more.

Yours truly.

[sandytechy20]

@HCasM

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.