Failed to remove driver HP, The specified printer driver is currently in use.

[Dosho]

While trying to install printer I have an error received an error 32 for the driver package. A component of the driver package is locked. I had a look at some other messages and tried to delete the driver and package but I get the error:

Failed to remove driver HP OfficeJet Pro 6960 PCL-3. The specified printer driver is currently in use.
Failed to remove package hpygid20_v4.inf.

Any help would be much appreciated !!

[Jay_G24]

Hi @Dosho,

I'd like to help!

Restart your computer and try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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