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‎12-12-2020 03:35 AM

HP Recommended
Product: Photosmart D7360
Operating System: Microsoft Windows 10 (32-bit)

I'm getting a paper jam message even though there is no jam. Printer will intermittently print but it's around 1 in 10...

Category:
5 REPLIES 5

‎12-24-2020 12:11 AM

HP Recommended

@junglemonkey57

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-photosmart-d7300-printer-series/1156661/model/1156662/docume...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎12-24-2020 02:03 AM

HP Recommended

Hi Betty,

 

Thanks, but that's just the process for clearing a paper jam. There is no actual jam.

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‎01-20-2021 10:01 AM

HP Recommended

@junglemonkey57

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-26-2021 09:22 AM

HP Recommended

I haven't actuaally done anything but the printer is now behaving normally. It's a mystery - I  really can't explain it.

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‎01-28-2021 08:22 AM

HP Recommended

@junglemonkey57

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

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