False paper jam message on HP Office jet 4632

[Russell4632]

I cleaned out any loose paper. Still receiving paper jam error 😠

[Raj1788]

@Russell4632

Thank you for joining the HP Support Community

Make sure that the rollers and the carriage are moving freely.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

Restart the printer.

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539... for Paper Jam Error Displays.

Keep me posted, how it goes!

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Have a great day!

Cheers:)