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Rick205lk
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Message 1 of 2
57
Flag Post

Fatal Error Install Message

‎09-24-2020 07:49 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

trying to install most current software/driver for HP Photosmart C4750 printer. Software downloads but after successful install the next step is product configuration. During product configuration  I receive "fatal error installation" message. HP error report seems to think I am operating a windows 8 version when in fact I have updated to windows 10 2004 version. I was also told to check firewall software and to make sure UDP port 427 is unblocked. I don't know how to do this. Could either of these issues be the problem the that is causing the "fatal error" message?

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praveen196
HP Support Agent
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Message 2 of 2
Flag Post

‎09-27-2020 03:17 PM

HP Recommended

@Rick205lk Welcome to HP Community!

 

I understand that you are getting a fatal error while installing the software.

 

Please refer to the below link.

 

https://support.hp.com/in-en/document/c02266980

 

I would suggest you try the Windows built-in drivers. Follow the steps below: 

  

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions. 

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated. 

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. 

  

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help 

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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