Fatal Error on Installation (Operation took too long) - LaserJet M426f-M427f

[AW9999]

Hello,

I am trying to install the drivers for my HP LaserJet Pro MFP M426f-M427f, but the installer repeatedly fails at the end of the process.

I receive a blue dialog box with a red "X" stating:
"Error: An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer, and run this installer again."

Restarting the computer and running the installer as an administrator does not resolve the issue. It continuously loops and hangs on this error.

How can I completely wipe out the residual/broken installation files and successfully install this printer? Any guidance would be greatly appreciated. Thank you!

[Rita_R2]

Hi, @AW9999, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

Installing an HP Printer using the Windows Print Driver | HP Printers | HP Support

https://support.hp.com/us-en/document/ish_11119959-11120003-16

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[ferRX]

Hi @AW9999 

You may need to disable "HP Smart Install" on the printer display panel options.

1. On the printer display click >> Setup

• 

2. Scroll down and click >> Service

• 

3. Again scroll down and click on

•  >> HP Smart Install and set to Disable

4. Try again to install your printer with driver:

>> https://ftp.hp.com/pub/softlib/software13/COL61846/ma-149294-9/HP_LJ_Pro_MFP_M426f-M427f-PCL6_v3_Win...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.