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HP Recommended
HP Color LaserJet Pro MFP M477fdn
Microsoft Windows 10 (64-bit)

The date time stamp on all of the entries in the Fax Activity log are incorrect. I have set the system date and time but that does not seem to have any effect on the log entries. When faxes are sent the correct date time is stamped on the fax so

the date time of the system is set correctly. 

 

How can I set the date time of the device so the Fax Activity Log contains the correct value, indicating when the logged activity happened. 

 

 

Fax Log Date.pngSystem Date.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @DerekVM ,
Welcome to the HP Support Community!

Andr1611_0-1752574812642.png

I suspect that there has been a power failure.

Then this should be checked or corrected.

Andr1611_1-1752575119700.png

or via the Control Panel

Andr1611_2-1752575187503.png

I hope this helps. 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

 

 


I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @DerekVM ,
Welcome to the HP Support Community!

Andr1611_0-1752574812642.png

I suspect that there has been a power failure.

Then this should be checked or corrected.

Andr1611_1-1752575119700.png

or via the Control Panel

Andr1611_2-1752575187503.png

I hope this helps. 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

 

 


I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Thank you for your response. I have made the recommended changes which resolves the issue! I have made the same change in the past but the Time\Date were not persistent across power cycles. Maybe the sequence of steps, or the Fax Test immediately setting the values has some effect.  

 

After following your guidance I've sent a fax. The activity log does show the correct Date\Time. 

 

Thank you very much. 

HP Recommended

You are very welcome.

I am pleased that I was able to help you.

 

Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
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