Fax Driver Issue

[Jebcovet]

A fresh install of Support Assisstant is telling me I need the Universal Fax Driver installed, but I already have it, which it also tells me when I try and reinstall that. On SA's Message board, the download and install button is grayed out and I cannot get that message and the red exclamation point on my task bar to go away! I hate seeing red exclamation points! Help???

[Rainbow23 · Accepted solution]

Hi @Jebcovet,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing fax issues with your HP OfficeJet Pro 6968 All-In-One Printer.

Please follow the steps listed below to uninstall and reinstall the drivers.

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab.

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows.

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Note:

If you are unable to remove the printer drivers, then please follow the steps listed below to stop print spooler:

- Turn off the printer, and then unplug the power cord.

- In Windows, search for and open Services.

- In the Services window, right-click Print Spooler, and then click Stop.

- Now remove the printer drivers and restart the computer.

Once done, please download and install the software from this weblink. 

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jebcovet]

I am SO sorry for the late response! I've spent a few days in the ER trying to pass a VERY painful kidney stone!. Before I got to try out your solution, whatever was going on fixed itself. I'm not sure if it was an update or what because I wasn't monitoring much online for the last 10 days. Maybe SA finally saw I already had that driver installed. But thank you for the possible solution and maybe it will help others with the same issue down the road.

[Rainbow23]

Thank you for the update @Jebcovet. 

Do keep us posted if you need help in the future and we will always be there to help you.

Take care and have a nice day.

Rainbow23 – HP Support