Files saved to HP Smart … where are they now

[Briann1947]

The scanned files which I saved to hop smart have disappeared … where are they

[Kuroi_Kenshi · Accepted solution]

Hi @Briann1947,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your scanned files saved via HP Smart have disappeared, and you’re unsure where they are. Let’s go through a few steps to locate them.

1. Check Default Save Location

Open HP Smart → click Settings (gear icon) > Scan.

Check the default folder where scans are saved (often Documents > HP Smart or Pictures > HP Smart).

2. Search Your PC

Press Windows + S, type the file name or “.pdf” / “.jpg”, and see if Windows can locate the scans.

Sometimes scans are saved under the username folder or in OneDrive/Documents if cloud saving was enabled.

3. Check HP Smart Cloud

If you were signed in with an HP account, scanned files may be saved to HP Smart Cloud:

Open HP Smart → My Scans or Cloud section.

Log in with the same HP account you used when scanning.

4. Check Recently Used Folders

Open File Explorer → Quick Access → Recent files.

Your scans may appear there even if the default save location was changed.

5. Verify App Permissions

In Settings > Privacy > Documents / Pictures, make sure HP Smart has permission to save files.

Lack of permission can cause scans not to appear in the expected folder.

6. If Files Are Still Missing

Check your Recycle Bin—accidental deletion may have occurred.

If the files were saved to cloud and removed, log into HP Smart online to see if they can be recovered.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,