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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Filter Failed Error

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01-12-2021 07:49 AM - edited 01-13-2021 10:18 AM
@hummy, Welcome to the HP Support Community!
I understand you are not able to print due to this error. This seems like a software issue.
Which application are you trying to print from?
Have you tried printing a PDF document or emails/webpages to check if the error persists?
Follow the steps below:
Remove the printer
Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
Check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
Download and install the printer driver
Click here to download.
Update the printer firmware
Click here to download and install the latest printer firmware from your MAC.
Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee