• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-17-2019 06:39 PM

HP Recommended

@allerjo I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎12-17-2019 11:45 PM

HP Recommended

After installing the current driver, my office apps (Word, Excel & Access) no longer included a paper size for #10 Envelopes. Really screwed up Christmas letter mail merge.

 

Unhappy Camper :((  

Was this reply helpful? Yes No

‎12-21-2019 02:56 AM

HP Recommended

I don’t know the name of it. Just that my non HP cartridges worked fine before the the latest upgrade.  HP keep giving me the run around. I’m trying a phone call today to “higher level” technical support.  

Was this reply helpful? Yes No

‎12-21-2019 02:59 AM

HP Recommended

The online help that contacted me was of ZERO help. Just wanted to help you w some feedback.  This is still a huge problem for many of your customers.  There should have been a fix posted clearly and easy to find months ago.  I have wasted hours of my time.  I am a day away from trashing my printer never to return to HP. 

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.