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‎12-17-2019 06:39 PM

HP Recommended

@allerjo I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎12-17-2019 11:45 PM

HP Recommended

After installing the current driver, my office apps (Word, Excel & Access) no longer included a paper size for #10 Envelopes. Really screwed up Christmas letter mail merge.

 

Unhappy Camper :((  

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‎12-21-2019 02:56 AM

HP Recommended

I don’t know the name of it. Just that my non HP cartridges worked fine before the the latest upgrade.  HP keep giving me the run around. I’m trying a phone call today to “higher level” technical support.  

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‎12-21-2019 02:59 AM

HP Recommended

The online help that contacted me was of ZERO help. Just wanted to help you w some feedback.  This is still a huge problem for many of your customers.  There should have been a fix posted clearly and easy to find months ago.  I have wasted hours of my time.  I am a day away from trashing my printer never to return to HP. 

2 people found this reply helpful
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