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‎07-09-2020 09:07 AM

HP Recommended
Product: Officejet 7612
Operating System: macOS 10.13 High Sierra

Hi.

There's a new firmware update for my printer which is dated June 29th 2020.  When I click on the download (either via the UK or USA site) I get the following error: The requested URL /pub/softlib/software13/printers/oj7612/2022a/OJ7612_2022A.dmg was not found on this server.

Could you provide a working link please?  The HP virtual assistant is trying to get me to pay HP for me to call them to say that the update isn't working!

Kind regards,
James

1 REPLY 1

‎07-09-2020 12:39 PM

HP Recommended

Hi,

I could easily download the latest firmware for Mac OS from the HP Site, here is the exact link which does work for me:

https://ftp.hp.com/pub/softlib/software13/printers/oj7612/2022a/OJ7612_2022A.dmg

 

May you see any difference now? it might be a temporary glitch and the file seems to be uploaded and available for over a week.

 

If the same persists, try using another browser or try private/incognito mode browsing too and check.

 

Shlomi



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