Firmware Update Failure

[Praxandros]

I have bought and installed above printer recently. I was getting the message that firmware requires update but always fails.

I tried to download the file from HP.Support Page. Run it and for 20 minutes it is trying to connect to download link

[zoey7886]

@Praxandros, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Firmware Update Issue for HP OfficeJet Pro 9730e Wide Format All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues with updating the firmware of your HP OfficeJet Pro 9730e Wide Format All-in-One Printer, follow these steps to troubleshoot:

Ensure Stable Internet Connection:

• Make sure your internet connection is stable and fast enough to download the firmware update.

Temporarily Disable Firewall:

• Sometimes, a firewall or antivirus software can block the download. Temporarily disable it and try updating the firmware again.

Download the Firmware Manually:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Select your printer model.
• Look for the firmware section and download the latest firmware update.

Run the Firmware Update Tool:

• After downloading the firmware update tool, run it on your computer. Follow the on-screen instructions.
• Ensure the printer is connected to your computer via USB for a stable connection during the update.

Use HP Smart App:

• If the manual process fails, try using the HP Smart app. The app can help detect and install necessary updates.
• Download HP Smart.

Check Printer's Network Connection:

• Ensure your printer is connected to the same network as your computer. A poor network connection can cause update failures.

Restart Printer and Computer:

• Sometimes a simple restart of both your printer and computer can resolve connectivity issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,