Firmware Update Issues

[Debbie0212]

Hello - I'm unable to select the check box to do the firmware update. Why does the status say Not Applicable?

[Garp_senchau]

@Debbie0212, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Use HP's Official Firmware Update Tool

Go to the official HP website:

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 Software and Driver Downloads | HP® Su...

Download the latest firmware

Update the firmware on an HP printer | HP® Support

Run as Administrator

Right-click the firmware .exe file.

Select Properties > Compatibility.

Check "Run this program as an administrator".

Apply and run the file again.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor to detect and fix connectivity and update issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Debbie0212]

Unfortunately that still didn't work.  Is there a number I can call so someone can walk me through the various steps. 😥

[Garp_senchau]

Hey @Debbie0212, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Debbie0212]

Hello - thank you.  I did try one last thing - - I connected my printer and laptop to my phone's hotspot and I was able to successfully install the printer.  I switched them back to my network and ran into the same issue.  Could there be some registry file somewhere on my network or laptop that's causing the laptop to think the printer is already installed?

Debbie

[Hawks_Eye · Accepted solution]

Hi @Debbie0212 

Garp_senchau is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

That’s an interesting discovery! Since the printer installed successfully via your phone’s hotspot but ran into issues when switching back to your regular network, it’s possible that network setting is interfering with the installation.

Possible Causes & Fixes:

Remove Old Printer Drivers

• Open Device Manager (Win + X > Device Manager).
• Expand Print Queues and Printers, then uninstall any old HP printer drivers.
• Restart your laptop and reinstall the printer.

Reset Network Settings

• Open Command Prompt (Admin) and run:
  netsh winsock reset
  netsh int ip reset
• Restart your laptop and try reconnecting the printer.

Since your printer works fine on a different network, the issue likely lies within your local network settings or cached printer data. 

Let me know if any of these steps help!

Regards,

Hawks_Eye

[Debbie0212]

Hi Hawks_Eye!

Your guidance sorta helped!  I saw that I could install from the Device Manager, so I tried it and that worked!  I can finally print from my laptop to the printer without having to have them tethered to my phone.  

Thank you guys for putting up with my questions and issue - - I knew there had to be some way around it, just didn't know what to do.  

Much appreciated!!!

Debbie