Firmware Update issues on HP Offiejet Pro 9132e

[titus1991]

Hi,

my printer (HP Officejet Pro 9132e) constantly asks for a firmware update to FW "6.23.6.41-202605070459". Currently installed is 6.23.6.5 which has A LOT of bugs concerning the scan to PC app and the overall connection stability.
Unfortunately, the update to FW 6.23.6.41-202605070459 constantly keeps crashing and cannot be installed. In addition, it's a HP+ printer and thus I cannot switch off automatic updates.

The printer is unusable right now. 
Can you provide the FW for manual download so I can install it via USB?

[Valsimot]

Latest available firmware version for manual download is 

• 6.23.6.5

[SadPanda123]

Hello. I am having the same issue as well, but I have a HP OfficeJet Pro 9125e. My printer keeps saying that there is a new firmware update to download 6.23.6.41-202605070459. It keeps trying to download this and then fails. My printer then bricks and cannot be used unless I turn it off and then back on again. It will not stop and tries numerous times a day. I cannot turn off this auto update.

[greenturtle · Accepted solution]

Hi @SadPanda123, @titus1991 

Thanks for using the HP Support Community.   Apologies for jumping in here.

Can we try these steps to try and resolve the issue?

1.  Reset Wireless to defaults:

https://www.youtube.com/watch?v=_ve3NnDE6t4

2. Connect to Wireless network via Control Panel:

https://www.youtube.com/watch?v=qS15ZFxa_7k&t=1s

3. Update Firmware via Control Panel:

https://www.youtube.com/watch?v=NfFfdYFFj8U

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg3gLjiD1TQDih7jmoDWbCr

Hope that helps!

[SadPanda123]

Thank you so much @greenturtle . The videos were very helpful and it looks like the firmware download was successful this time.