Firmware Update unsuccessful

[virgo579]

I have been seeing unsuccessful firmware update messages on my  ENVY 4527 printer for a few weeks but as its kept working I've ignored the message.  I have now had the instant ink email warning me to update the firmware or my account will be cancelled so need to get it sorted. 

I have tried every way possible - printer set up, eservices, windows laptop both wifi and usb wired and phone HP Smart App.

All methods download the firmware file and install it.  The printer screen then says update successful printer will restart which it does but then displays the message the previous update was unsuccessful and advises to try again.

I sometimes get the error code 83C0002B NOS_LOADER_APP  when the printer restarts if I'm trying to install from my laptop but not by the other methods.

I've tried all methods numerous times but nothing works. I'm still on firmware version CFP1FN1515AR.

Can anyone help

[TEJ1602]

@virgo579, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[virgo579]

Hi I followed the process you messaged to me to reset the printer but it has not solved the problem.

The reset went fine. I turned the printer back on and reconnected to my wifi all fine then tried to update the firmware again from the printer touchscreen and got the same result as before - download fine, installation/update successful, printer automatically restarts - update unsuccessful, printer restarts and advises to try again.

once again I've also tried via HP Smart App, web services and downloading file to laptop (restart when via laptop gives me the error code 83C0002B but restarting the printer clears this.

I'm still on firmware versionCFP1FN1515AR  what can I do now?

[TEJ1602]

@virgo579

I've sent you a private message with details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!