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‎01-29-2017 07:37 PM - edited ‎01-29-2017 07:37 PM

HP Recommended
Product: Deskjet 2549
Operating System: macOS 10.12 Sierra

Just picked up the printer and it's on firmware CBP1FN1451AR and I only have Macs at home.

 

I noticed that under Windows Software and Driver results, there is a different firmware, CBP1FN1547AR, released on Feb 15, 2016.

 

Is the firmware update needed for Macs and if so, where can I find it to install it from a Mac?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2017 01:14 PM

HP Recommended

So I ended up contacting customer service and got an answer regarding the firmware CBP1FN1547AR for the DeskJet 2549 if you're using Mac Sierra. The updated and equivalent firmware is found when selecting the El Captian OS under the Software and Driver tab and it is not seen when selecting Sierra OS. I've also included a direct link that was given to me through the online chat.

 

http://ftp.hp.com/pub/softlib/software13/printers/deskjet2540/DJ2540_R1547A.dmg

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8 REPLIES 8

‎01-30-2017 02:57 PM

HP Recommended

Hi@ilovehpsf,

 

Welcome to the HP Forums!

 

I was going through your post and understand that you need assistance in providing more information about the possible firmware for the printer. Is that, right? I will be glad to help you.

 

I was able to check if there were any firmware updates available for the printer you have mentioned in your post.

As of now, the firmware update you have is the latest version and as an when HP releases the firmware, you will be notified about the same.

 

Hope that answers you the question. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎01-30-2017 08:12 PM

HP Recommended

Hi @hanks for the reply!

 

I guess the naming convention threw me off as to which is newer.

 

I would just like to confirm, firmware CBP1FN1451AR (what I currently have) is newer than CBP1FN1547AR (what is on the download page)?

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‎01-31-2017 12:03 PM

HP Recommended

Hey@ilovehpsf,

 

Thanks for the response.

 

I forgot to mention that there are no firmware updates available for the printer.

That means that the firmware you have is the latest one for the printer unless HP sends another auto update for the firmware on your printer.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-31-2017 09:20 PM

HP Recommended

Hi 

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‎02-01-2017 12:07 PM

HP Recommended

Hey@ilovehpsf,

 

Thanks for the response.

 

You cannot install a Windows installer file on a Mac PC.

Due to the architectural different of the operating system environment.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎02-01-2017 10:56 PM

HP Recommended

Hi @

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‎02-02-2017 10:08 AM

HP Recommended

Hello@ilovehpsf,

 

Thanks for the response.

 

The version on your printer is the only version released for your printer series for Windows PC.

There is nothing to compare if the version is new or old.

You will need to wait till there is another update released by HP which in any case make the current version as old update/version.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎02-15-2017 01:14 PM

HP Recommended

So I ended up contacting customer service and got an answer regarding the firmware CBP1FN1547AR for the DeskJet 2549 if you're using Mac Sierra. The updated and equivalent firmware is found when selecting the El Captian OS under the Software and Driver tab and it is not seen when selecting Sierra OS. I've also included a direct link that was given to me through the online chat.

 

http://ftp.hp.com/pub/softlib/software13/printers/deskjet2540/DJ2540_R1547A.dmg

Was this reply helpful? Yes No
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