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‎04-14-2024 02:58 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Is there a firmware rollback available for my HP OfficeJet Pro 6978 that will allow me to use 3rd party ink cartridges.  Like everyone else, my printer was working fine until I had to replace the cartridge.  I was using the same non HP cartridge and now I get the message it is blocking the cartridge.  I have spent hours trying to figure out how to work around it. Very frustrated.

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1 REPLY 1

‎04-17-2024 07:36 AM

HP Recommended

Hi @Voyager41,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

  • Unfortunately, there is no option to downgrade the firmware once the latest version is installed. 
  • This firmware update does not affect the printer usage if you are using a HP ink cartridge as the printer reads the chips on the HP ink cartridges.
  • For more information about cartridge yields and ink use, click here

 

Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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