Firmware update 20200617 stuck on "programming"

[salto1]

I'm attempting to update the firmware for a HP LaserJet Professional M1217nfw MFP printer, using a computer with OS Windows 10 (64-bit).  The firmware I'm using is listed here, and is version 20200617:

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m1217nfw-multifunction-printer-seri...

The printer worked correctly after updating the drivers to the most current version. I went to update the firmware for the printer, and everything appeared to be updating ok when a dialog box popped up during the firmware update that said "HP Printer Update cannot communicate with the product. The product might have changed network settings as a result of the firmware update or it might be restarting".

It has been about 30 minutes since I attempted the firmware update.  The printer's screen still says "Programming", and the green status light is blinking.  Printing does not work. I know the instructions say to be patient, but this appears to be taking longer than I expected - is this a normal part of the process or do I need to roll back the firmware or reset the printer to factory settings? (and if so, how do I do that?)

Thanks!

[Kumar0307]

@salto1, Welcome to the HP Support Community!

• Have you tried to restart the printer?
• Is the printer stuck on the same screen?
• Firmware update is required if there are any issues on the printer. You need not update the firmware if the printer is working fine.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If the issue persists, we may have to perform a factory reset on the printer. I have sent a private message with the steps, kindly check the same.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!