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HP Recommended
HP OfficeJet Pro 8024 All-in-One Printer
Microsoft Windows 11

Hello, my printer informs me to update my firmware.   The download counts up to 100% then reports back with the message “Download Unsuccessful : The printer update could not be downloaded.” It requests I hit the retry button, which i have done a few times, but always the same result.  I have also rebooted the  both the printer and the PC, however to no avail.  Any suggestions, please?

Many thanks, Rob

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @bikergsx ,
Welcome to the HP Support Community!

 

Are you sure you need a FW update?

The latest FW update for these two printers OfficeJet Pro 8024 und OfficeJet Pro 8024e  was released on Nov 15, 2022, with Version: 001.2243A.

 

Please check the FW version on your printer.

If your firmware is up to date, then disable the automatic update on a printer.

 

If not, download the FW versions from here:

8024-  HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

and for

8024e-  HP OfficeJet 8020e/OfficeJet Pro 8020e/OfficeJet Pro 8030e All-in-One Printer series Firmware Update 

Recommendation: use a USB connection.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @bikergsx ,
Welcome to the HP Support Community!

 

Are you sure you need a FW update?

The latest FW update for these two printers OfficeJet Pro 8024 und OfficeJet Pro 8024e  was released on Nov 15, 2022, with Version: 001.2243A.

 

Please check the FW version on your printer.

If your firmware is up to date, then disable the automatic update on a printer.

 

If not, download the FW versions from here:

8024-  HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

and for

8024e-  HP OfficeJet 8020e/OfficeJet Pro 8020e/OfficeJet Pro 8030e All-in-One Printer series Firmware Update 

Recommendation: use a USB connection.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Hi Andr-1611,

Thank you for your quick reply which was helpful. I checked the printer information and the firmware already installed was the latest version.  I don't know why it was trying to download and install it again, however I have cancelled the request.

Best regards, Rob. 😁

HP Recommended

Hi @bikergsx,

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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