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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Firmware update fails to load

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05-11-2023 12:22 PM
Hello, my printer informs me to update my firmware. The download counts up to 100% then reports back with the message “Download Unsuccessful : The printer update could not be downloaded.” It requests I hit the retry button, which i have done a few times, but always the same result. I have also rebooted the both the printer and the PC, however to no avail. Any suggestions, please?
Many thanks, Rob
Solved! Go to Solution.
Accepted Solutions
05-11-2023 01:58 PM
Hello @bikergsx ,
Welcome to the HP Support Community!
Are you sure you need a FW update?
The latest FW update for these two printers OfficeJet Pro 8024 und OfficeJet Pro 8024e was released on Nov 15, 2022, with Version: 001.2243A.
Please check the FW version on your printer.
If your firmware is up to date, then disable the automatic update on a printer.
If not, download the FW versions from here:
8024- HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update
and for
8024e- HP OfficeJet 8020e/OfficeJet Pro 8020e/OfficeJet Pro 8030e All-in-One Printer series Firmware Update
Recommendation: use a USB connection.
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
05-11-2023 01:58 PM
Hello @bikergsx ,
Welcome to the HP Support Community!
Are you sure you need a FW update?
The latest FW update for these two printers OfficeJet Pro 8024 und OfficeJet Pro 8024e was released on Nov 15, 2022, with Version: 001.2243A.
Please check the FW version on your printer.
If your firmware is up to date, then disable the automatic update on a printer.
If not, download the FW versions from here:
8024- HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update
and for
8024e- HP OfficeJet 8020e/OfficeJet Pro 8020e/OfficeJet Pro 8030e All-in-One Printer series Firmware Update
Recommendation: use a USB connection.
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
05-12-2023 12:16 AM
Hi Andr-1611,
Thank you for your quick reply which was helpful. I checked the printer information and the firmware already installed was the latest version. I don't know why it was trying to download and install it again, however I have cancelled the request.
Best regards, Rob. 😁
05-12-2023 11:11 AM
Hi @bikergsx,
You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.