Firmware update fails to load

[bikergsx]

Hello, my printer informs me to update my firmware.   The download counts up to 100% then reports back with the message “Download Unsuccessful : The printer update could not be downloaded.” It requests I hit the retry button, which i have done a few times, but always the same result.  I have also rebooted the  both the printer and the PC, however to no avail.  Any suggestions, please?

Many thanks, Rob

[Andr-1611 · Accepted solution]

Hello @bikergsx ,
Welcome to the HP Support Community!

Are you sure you need a FW update?

The latest FW update for these two printers OfficeJet Pro 8024 und OfficeJet Pro 8024e  was released on Nov 15, 2022, with Version: 001.2243A.

Please check the FW version on your printer.

If your firmware is up to date, then disable the automatic update on a printer.

If not, download the FW versions from here:

8024-  HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

and for

8024e-  HP OfficeJet 8020e/OfficeJet Pro 8020e/OfficeJet Pro 8030e All-in-One Printer series Firmware Update 

Recommendation: use a USB connection.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[bikergsx]

Hi Andr-1611,

Thank you for your quick reply which was helpful. I checked the printer information and the firmware already installed was the latest version.  I don't know why it was trying to download and install it again, however I have cancelled the request.

Best regards, Rob. 😁

[Andr-1611]

Hi @bikergsx,

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611