Firmware update renders ink useless

[firestonesmith]

My 8625 printer worked just fine since I bought it about 2 1/2 years ago. On Sept. 13th it quit. The error message says "One or more ink cartridges is damaged. Remove and replace with new cartridge." I get refilled cartridges from Cartridge World that work perfectly fine, so this was a bit of a surprise.

Apparently, HP sneaked in a firmware update when I wasn't looking and rendered $100 worth of ink useless, and the update can't be rolled back as far as I can tell. I feel raped. If HP wants me to pay for their own proprietary ink, just tell me when I buy the printer, don't spring it on me suddenly in the dark of night and rip me off for perfectly good ink I bought far and square from a reputable company. This is how HP treats its customers? Really?? I will never buy an HP product again.

Beware: If you have Automatic Updates enabled in Settings, they will do it to you too.

[ShlomiL · Accepted solution]

Hi,

There is a later update to remove Dynamic Security, you can install the update to remove this feature from any Windows PC or a Mac computer.

You may follow the steps below to run the update:

https://support.hp.com/us-en/document/c05308850

Regards,

Shlomi

[firestonesmith]

Thank you. I found the download on the HP Software & Download page that fixes this "security" problem they installed in my printer. I have disabled automatic update.