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‎10-20-2021 01:37 PM

HP Recommended
Product: Laserjet Pro MFP M177FW
Operating System: Mac OS X 10.11 El Capitan

I am trying to update the firmware on my Laserjet Pro MFP M177FW but with no success.

 

I have downloaded the HP software onto my iMac running OS X 10.11 and also downloaded the firmware updater but when I try to open the updater it just closes straight away saying an error has occured.  

 

I am trying to do all of this as when printing I'm not getting the correct colours as shown on the screen.

 

Can someone please help me as I really need this to work.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2021 07:04 AM

HP Recommended

@TonySenior13, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to update the printer firmware and the print quality is not satisfactory.

 

To update the printer firmware:

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

To resolve print quality issues, perform the steps mentioned in this document - Fixing Print Quality Problems for the HP Color LaserJet Pro MFP M176n and M177fw Printer Series

Check the ink levels and replace any low/empty ink toner. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎10-23-2021 07:04 AM

HP Recommended

@TonySenior13, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to update the printer firmware and the print quality is not satisfactory.

 

To update the printer firmware:

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

To resolve print quality issues, perform the steps mentioned in this document - Fixing Print Quality Problems for the HP Color LaserJet Pro MFP M176n and M177fw Printer Series

Check the ink levels and replace any low/empty ink toner. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-21-2021 11:40 AM

HP Recommended

I'm trying to launch the firmware updater but get this error:  “HP Firmware Updater” can’t be opened because Apple cannot check it for malicious software.

Was this reply helpful? Yes No

‎12-28-2021 10:18 PM

HP Recommended

@scott149

 

Welcome to the support community.

 

Provide the complete printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎01-06-2022 10:37 AM

HP Recommended

The message you are seeing is expected behavior and is related to Apple Gatekeeper. Please follow the Apple support document to allow installation of the software. 

 

https://support.apple.com/en-us/HT202491

 

I work on behalf of HP
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
2 people found this reply helpful
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