• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-02-2023 12:42 AM

HP Recommended
Product: HP Color LaserJet Enterprise Flow MFP M577z
Operating System: macOS 10.15 Catalina

I "tried" to upgrade to the latest firmware for my M577 laser jet printer. It appeared to install correctly but each time a print job completed, the printer reset itself. Thinking that the firmware did not update correctly, I redid the update (using a fresh download of the firmware update). That caused the printer to fail to complete initialization and reported a 49.38.07 error. I contacted HP and was given not very helpful advice. I found the solution on the internet and I was able to update the firmware and the printer seems to be operating correctly. My printer came with a display that looks like "Future Smart 3" level firmware. But the upgrade page indicated that one could select FutureSmart 3, 4, or 5. I chose 5. Was that an error? If so, then HP has a problem. I was able to go back to Level 3 and make the printer work. Not impressed at all with HP at this moment.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.