Firware changed the printer's model

[antongranik]

I have installed this firmware https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m104-printer-series/9365395

and after it finished, the printer became LaserJet 3020 and it's not working anymore — the led is blinking all the time and it's not printing anything. How can this be fixed and what's up with this firmare?

[TEJ1602]

@antongranik, Welcome to HP Support Community!

Let us try restoring the printer to its factory defaults. Here is how you do it-

Now, reconfigure the printer and try printing.

If the issue persists, refer to the document Blinking Lights for further troubleshooting.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[antongranik]

Hi! Thanks for this, but I tried everything. The system doesn't see the printer anymore whatever I do. I tried to connect it to my Mac, then to my PC, tried to install the drivers again, tried to run the firmware update again, even connected it to my router through USB, but it didn't give me anything to reset it or print a test configuration page. I reset the printing system on the Mac in the preferences, reinstalled the printer again and nothing. The light just blinks all the time.

[antongranik]

I tried to get the IP address of the printer, but it doesn't show up in my network anymore — I ran netstat and there was nothing.

[TEJ1602]

@antongranik

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[antongranik]

Nothing worked. I don't want to spent my time on this **bleep** anymore. I will buy tomorrow another printer from another company.

Unbelievable! I have just updated the firmware downloaded from you website! And the printer became a brick. $100 and 2 months of working. Now in the trash. Minus one loyal customer, who was using your products for 15 years or so.

[TEJ1602]

@antongranik

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!