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‎04-12-2021 08:21 AM - edited ‎04-12-2021 08:24 AM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

Currently, there is an issue that causes everything to unexpectedly print in monochrome from HP OfficeJet 3830 (and perhaps, other printer models) in Windows 10. Initially, color works fine, but then after a while, the color mode unexpectedly changes to monochrome.

 

The last time I noticed this, I had the 2017 version installed. Does this issue still exist with the latest 2021 update? If so, then we need to tell HP to create an update that will fix the monochrome issue once and for all for HP OfficeJet 3830 (and some other printer models with the same issue).

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2 people had the same question
1 REPLY 1

‎04-12-2021 10:01 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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