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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HMSPete
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Message 1 of 2
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Flashing EO after new cartridge replacement.

HP Recommended
Envy 6032
Microsoft Windows 10 (64-bit)

No print, flashing EO. Removed cartridge as advised, error goes but still no print. HP Smart says no connection to printer but the HP Scan & Print Doctor connects ok. Only advice seems to be to replace the cartridge, but how when I am on Instank Ink and according to my emails it has lost connection to this service.

Very frustrated with what should be a fit and forget device, never had a single moment of stress with my last printer...

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@HMSPete

 

Welcome to HP Support Community! 

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on thislink

 

Keep me posted. 

 

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