Fonts disappeared

[Kurti2]

Hello,

I have an HP Pagewide Pro 477dw MFP printer, which I purchased 4 years ago and which works fine. I use it together with an iMac running on OS Big Sur.

I now wanted to print from Word (like I have done thousands of times before), but it shows only small little rectangles instead of letters. I have checked out various fonts, but the issue persists. The printer software is up to date. I have restarted the printer a few times. I printed out the list of fonts, and it has the fonts that are I used listed as installed fonts. Printing of PDF documents works just fine.

Does anyone have ideas? Many thanks in advance!!

[egeffon]

I'm having the exact same problem.  Same printer. Been working fine for several years.  I'm running a Mac with Big Sur 11.5.  Any help would be appreciated.

[POLANDY]

[Kurti2]

This is exactly how m printed documents look. 

[Mbrand01]

I am having the same issue, same printer as you.  There are other threads with same problem.  The one with the most detail for solutions is: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-print-comes-out-as-grey-squares-inst...

Titled: My print comes out as grey squares instead of letters after the MacOs Big Sur 11.5.1

[glaslc]

Also having the same issues.  We've tried downloading HP drivers again, etc.  Any help would be much appreciated.

[HarryGB]

I found a workaround:

Some of the fonts do not print, including Calibri and Cambria.

But some still do print!  Gill Sans and Times New Roman for a start.

*** The workaround is to change the fonts to fonts that do still print properly on your printer. ***

We have to hope that this is just a temporary problem and that either Apple or HP will fix it (without just finger pointing at each other).

I am running macOS Big Sur 11.5 on an iMac Pro (2017).

[HarryGB]

By the way, has anyone tried making a small Word document and mailing it to a friendly Windows user?

It would be good to know if this only affects local printing from our Macs, or whether the problems are deeper.

[glaslc]

Times New Roman doesn't work for us.

We still don't have it solved but we are working on it.

[Kurti2]

I had also tried various fonts, including Times New Roman, but it did not work as a workaround.  So I still don’t have a solution.