Forgot EWS Username and Password - How to reset?

[diptis]

I’m dealing with a forgotten admin password on my HP 3638 All-in-One’s embedded web server. So far, nothing I’ve tried has worked.

I’ve scoured the HP Forums and attempted every suggestion I could find, but no luck resetting the password.

One thing I’ve noticed is that HP support sometimes sends private messages to people with this problem. Why is the solution not shared openly? It seems odd to keep this info under wraps.

Here’s what I’ve already attempted:

• Held down Wireless + Cancel for a few seconds-didn’t reset anything.

• Tried connecting via Wi-Fi Direct using the HP Smart app.

• Attempted USB connection from my laptop.

• Also tried accessing through Wi-Fi Direct from my laptop.

Still can’t reset or recover the admin password.

Does anyone have any other ideas?

[Kuroi_Kenshi]

Hi @diptis,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If you have forgotten the username and password for the Embedded Web Server (EWS) of your HP 3638 All-in-One printer, you will likely need to perform a factory reset to restore default settings.

Restore Factory Defaults:

• Locate the printer's control panel's "Setup" or "Tools" menu.
• Navigate to "Restore Defaults" or similar option to reset the printer to its factory settings. This may reset the EWS credentials to default.
•  Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[diptis]

I have already tried those steps, it still asks me an username and password.

[diptis · Accepted solution]

I gave up and threw the printer away. I bought a new one from a different brand. Thanks to everyone who tried to help, but unfortunately, this time there was no solution for me.

[Kuroi_Kenshi]

Hi @diptis,

Thank you for updating us, and I'm truly sorry to hear that things reached a point where you felt you had no choice but to replace your printer. I completely understand how frustrating and disappointing that must have been, especially after trying so many solutions without success.

Your feedback is incredibly valuable, and I’ve made sure it’s noted. While this case didn't turn out the way we all hoped, we appreciate your effort and engagement with the community.

If you ever reconsider HP in the future and need assistance, we’ll be here to help, hopefully with a much smoother experience.

Wishing you a better experience with your new device.

Take care and have an amazing day ahead! 🚀

Best regards,

[Sebastian1985]

Hi Kuroi_Kenshi,

giving up isn't an option for me. 

Are the EWS-Crendentials definitely cleared by doing a factory reset? I tried it several times for my device.

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/HP-PageWide-377dw-MFP-Factory-Res...

I need help, please.

Kind regards

Sebastian

[Kuroi_Kenshi]

Hi @diptis,

Welcome to the HP Support Community! We're stoked to have you on board! 

Thank you for reaching out, and I truly appreciate your determination to resolve this issue!

To answer your question, performing a standard factory reset from the printer’s control panel does not always reset the EWS (Embedded Web Server) admin credentials, especially on some business-class models like the HP PageWide 377dw MFP.

In many cases, the EWS admin password remains protected even after a basic or partial reset to maintain device security.

That said, we can try to assist you further. To proceed, please let us know:

The model name of your device?

The exact message you see when accessing the EWS.

If you're the original owner of the device.

Whether the printer is connected via USB, network, or Wi-Fi.

We're looking forward to helping you get back up and running! 

Best regards,

[bergenboy]

Hey i have same problem and will nver touch HP Printers again in this day and age i find this unexceptable with all the layers of security that are available 

[Kuroi_Kenshi]

Hi @Sebastian1985,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Sebastian1985]

Hi Kuroi_Kenshi,

unfortunately there's no private chat available.

Best regards
Sebastian