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Hi,  My printer  Laser Jet Pro MFP M227fdw    is locked and the password lost. 
I would like to reset it but all actions are blocked  protected by the password.
I searched with copilot chatGPT and here in the support site but everything suggested did not work 
(press 4 times on the reset,  press reset and wifi buttuns together, while connecting the power and some other combinations...   didnt work).      
What is the correct way to do factory reset? 
Thanks a lot for your help!!

2 REPLIES 2
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Hi  @Pinhas1,
 
Welcome to the HP Support Community!

Thanks for reaching out!


The correct way to reset your HP LaserJet Pro MFP M227fdw when the admin password is lost is to perform   a factory reset via the control panel. 

 Control Panel Reset

On the printer’s touchscreen, go to Setup > Service > Restore Defaults.

Confirm the reset.

This erases all custom settings including the admin password and Wi-Fi configuration.

 

You can also try the below steps as well : Embedded Web Server (EWS)

Get the printer’s IP address from the control panel.

Enter it in a browser to access EWS.

Use the factory-set PIN (often printed inside the printer near the cartridges) to log in and reset settings.
 

In addition to the steps you may also find this HP community thread helpful:  Reset Printer Admin Password after losing password - Click here

 

I hope this helps. 

I'm an HP Employee.


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Hi  Deep_World   Thank you for your answer.  
I am not able to press the services menu since it asks me for the password, 
also, each action in the web interface is blocked - asking for the user and password.
So i need to do some "hard" reset (factory reset)
I did not find the PIN number.  can you give me more details about its location? 
Thanks a lot!!!
 



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