Forgot administrator password on printer

[Seed2Tree]

Hello,

I got a certified refurbished HP Color Laser Jet Pro printer a few weeks ago. I set up the initial settings, including an administrator password, thinking I would remember it, and now cannot. At the time, I did not yet have internet set up at the office space where the printer resides, so I have not yet been able to connect it to internet, but got wifi set up this morning. Then when I went to set up the connection for printer, I could not, because I forget the password and cannot log in to do anything on the printer. I have read many other support pages, and cannot seem to access any "factory reset" options on this printer, cannot find the IP address. Please help! All I need to do is reset the password, but it is proving very difficult.

Thank you.

[Garp_senchau]

@Seed2Tree, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend performing a factory default on the printer, as this can help to delete any configurations and help you set it up from scratch.

You may refer this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,