Forgot administrator password on printer

[Seed2Tree]

Hello,

I got a certified refurbished HP Color Laser Jet Pro printer a few weeks ago. I set up the initial settings, including an administrator password, thinking I would remember it, and now cannot. At the time, I did not yet have internet set up at the office space where the printer resides, so I have not yet been able to connect it to internet, but got wifi set up this morning. Then when I went to set up the connection for printer, I could not, because I forget the password and cannot log in to do anything on the printer. I have read many other support pages, and cannot seem to access any "factory reset" options on this printer, cannot find the IP address. Please help! All I need to do is reset the password, but it is proving very difficult.

Thank you.

[Garp_senchau · Accepted solution]

@Seed2Tree, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend performing a factory default on the printer, as this can help to delete any configurations and help you set it up from scratch.

You may refer this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Seed2Tree]

Thank you! This was so helpful, and it worked!

[zoey7886]

@Seed2Tree, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,